Subject: Ticket Assigned - Conversation with sheryl / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 08:13:40 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheryl / escalation sheryl                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sheryl Bot:  Hi Sheryl ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589485594            12:03 PM, 31st Mar                     sheryl                    Ok           12:04 PM, 31st Mar                   Prince                   Hi Sheryl, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           12:04 PM, 31st Mar                   Prince                   Could you please share your order number so that I can assist you further?           12:05 PM, 31st Mar                     sheryl                    9641503932           12:05 PM, 31st Mar                     sheryl                    Return initiated but not yet collected           12:05 PM, 31st Mar                     sheryl                    When are they coming?           12:05 PM, 31st Mar                   Prince                   Kindly allow us a moment to check.           12:06 PM, 31st Mar                     sheryl                    Ok           12:06 PM, 31st Mar                   Prince                   We sincerely apologize for any inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email.           12:08 PM, 31st Mar                   Prince                   Is there anything else i can help you with?           12:11 PM, 31st Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:13 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2330476