Subject: Ticket Assigned - Conversation with hi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 07:53:28 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / escalation hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depe
 nd on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:33 AM, 31st Mar                   Prince                   Hi, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           11:34 AM, 31st Mar                     hi                    6289615432 this is my order number for a c
 anceled dublicate order           11:34 AM, 31st Mar                   Prince                   Kindly allow us a moment to check.           11:35 AM, 31st Mar                     hi                    Ok           11:35 AM, 31st Mar                   Prince                   As we can see your order is successfully cancelled.           11:37 AM, 31st Mar                     hi                    I received no email to confirm           11:38 AM, 31st Mar                     hi                    And process of refun started ?           11:38 AM, 31st Mar                     hi                    Refund*           11:38 AM, 31st Mar                   Prince                   We would like to inform you that at that time your amount was only authorised and we have cancelled the authorization and payment have been back to your bank account we would request you to check with your bank for the same.           11:39 AM, 31st Mar                     hi                    Itneasnt only aut
 horized , I checked with the bank and they said money is withdrawn           11:41 AM, 31st Mar                     hi                    And they expect you to send it back as a refund , they money was successfully withdrawn from the account           11:42 AM, 31st Mar                   Prince                   We would request you to kindly wait for 7-10 business days if you will not get the refund then kindly get back to us.           11:42 AM, 31st Mar                     hi                    Ok but will u send email to fonfirm thr cancellation process as nothing shown that u got my request           11:44 AM, 31st Mar                   Prince                   We will get back to you on email with the confirmation email.           11:45 AM, 31st Mar                     hi                    Ok thank you           11:45 AM, 31st Mar                   Prince                   Is there anything else i can help you with?           11:48 AM, 31st Mar                   Prince      
              It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:52 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2330352