Subject: Ticket Assigned - Conversation with alhan / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 07:49:07 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alhan / escalation alhan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alhan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9645858692 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:35 AM, 31st Mar                   Prince                   Hi Alhan, Good morning. My name is P
 rince.Thank you for contacting us. I will be happy to help you!           11:37 AM, 31st Mar                   Prince                   As we can see you are contacting us regarding this order 9645858692. Kindly confirm us?           11:37 AM, 31st Mar                     alhan                    Yes           11:37 AM, 31st Mar                     alhan                    Yes regarding 9645858692           11:37 AM, 31st Mar                     alhan                    Not delivered yet           11:38 AM, 31st Mar                   Prince                   Kindly allow us a moment to check.           11:39 AM, 31st Mar                   Prince                   We sincerely apologize for any inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email.           11:40 AM, 31st Mar                     alhan                    I just wanna know the time it will be delivered. Estimated time           11:41 AM, 31st Mar               
     Prince                   That is the reason why we have escalated this issue to our relevant to confirm for the same.           11:44 AM, 31st Mar                     alhan                    They will talk to me today or is it better to go to the store           11:45 AM, 31st Mar                   Prince                   Please be assured as we have escalated this issue and will resolve this asap.           11:46 AM, 31st Mar                     alhan                    Ok thanks           11:47 AM, 31st Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2330323