Subject: Ticket Assigned - Conversation with hi / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 07:23:28 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / order status hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:13 AM, 31st Mar                   Prince                   Hi, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           11:15 AM, 31st Mar                     hi                    I had a dublicate order , I canceled one of them           11:15 AM, 31st Mar                     hi                  
   But received no email confirming that or any refund issuing           11:16 AM, 31st Mar                   Prince                   Could you please share your order number so that I can assist you further?           11:17 AM, 31st Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:19 AM, 31st Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:22 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2330200