Subject: Ticket Assigned - Conversation with anne rose/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 07:19:39 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anne rose/  escalation anne rose                    Customer:  Thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:10 AM, 31st Mar                     anne rose                    Hey i applied for returns online.. 7443074187 here is my order num           11:12 AM, 31st Mar                   Prince                   Hi Anee, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           11:12 AM, 31st Mar                   Prince                   Kindly allow us a moment to check.           11:13 AM, 31st Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:14 AM, 31st Mar                   Prince                   Is there anything else i can help you with?           11:17 AM, 31st Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:19 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2330187