Subject: Ticket Assigned - Conversation with juliet dsouza / Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 06:50:55 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juliet dsouza / Shukran juliet dsouza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  juliet dsouza Bot:  Hi Juliet Dsouza ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566356694            10:32 AM, 27th Mar                     juliet dsouza                    Ok           10:32 AM, 27th Mar                   Prince                   Hi juliet, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           10:33 AM, 27th Mar                     juliet dsouza                    Ok           10:34 AM, 27th Mar                     juliet dsouza                    My Shukran number is showing linked to some account           10:34 AM, 27th Mar                     juliet dsouza                    And i am not able to link it to mine           10:34 AM, 27th Mar                     juliet dsouza                    Can it be unlinked from the other account and done to mine?           10:35 AM, 27th Mar                     juliet dsouza                    Or yoj can at least let me know which account my shukran card is linked           10:35 AM, 27th Mar                   Prince                   Kindly so let us know your registered mobile number or email address?           10:37 AM, 27th Mar                     juliet dsouza                    [email-masked]           10:37 AM, 27th Mar                     juliet dsouza                    0566356694           10:37 AM, 27th Mar                     juliet dsouza                    These are the correct details           10:37 AM, 27th Mar                     juliet dsouza                    Shukran card number is 1800 0002 8875 7967           10:37 AM, 27th Mar                   Prince                   Please allow us a moment to check.           10:38 AM, 27th Mar                     juliet dsouza                    Okay           10:38 AM, 27th Mar                   Prince                   As we have checked your account is not linked with these above mentioned Contact number or email.           10:43 AM, 27th Mar                     juliet dsouza                    Right           10:44 AM, 27th Mar                     juliet dsouza                    Which account is it linked to?           10:44 AM, 27th Mar                     juliet dsouza                    Can you unlink it from the one it is showing currently           10:44 AM, 27th Mar                   Prince                   We apologize however, we are unable to check with your Shukran card number to check we require email or contact number in which the Shukran card is linked.           10:45 AM, 27th Mar                     juliet dsouza                    Can i check it from my Shukran account?           10:46 AM, 27th Mar                   Prince                   We would request you to please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           10:46 AM, 27th Mar                     juliet dsouza                    Cause these are the email and contact number in the Shukran card i gave           10:46 AM, 27th Mar                     juliet dsouza                    Okay           10:47 AM, 27th Mar                     juliet dsouza                    Thanks           10:47 AM, 27th Mar                   Prince                   Is there anything else i can help you with?           10:48 AM, 27th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:50 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2309021