Subject: Ticket Assigned - Conversation with lijiya / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 06:43:40 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lijiya / escalation lijiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lijiya Bot:  Hi Lijiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644627566 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566902298            10:26 AM, 27th Mar                     lijiya    
                 ok           10:26 AM, 27th Mar                   Prince                   Hi Atif, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           10:28 AM, 27th Mar                   Prince                   Hi Lijiya, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           10:29 AM, 27th Mar                   Prince                   As we can see you are contacting us regarding order 9644627566. Kindly confirm us?           10:29 AM, 27th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:31 AM, 27th Mar                     lijiya                    Hi           10:31 AM, 27th Mar                     lijiya                    Actually my order has not been delivered yet and 3 days have already passed by           10:32 AM, 27th Mar                   Prince                   Kindly allow us a moment to check.    
        10:34 AM, 27th Mar                     lijiya                    ok           10:34 AM, 27th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:36 AM, 27th Mar                     lijiya                    By when can i expect a reply?           10:36 AM, 27th Mar                   Prince                   That's why we have escalated this issue to our relevant and will get back to you asap.           10:37 AM, 27th Mar                     lijiya                    Ok           10:38 AM, 27th Mar                     lijiya                    Thanks           10:38 AM, 27th Mar                   Prince                   Is there anything else i can help you with?           10:39 AM, 27th Mar                     lijiya                    No, thankyou           10:40 AM, 27th Mar                   Prince
                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2308981