Subject: Ticket Assigned - Conversation with salman ali / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 11:01:47 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salman ali / C&C salman ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman ali Bot:  Hi Salman Ali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card i
 ssuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500348712            02:35 PM, 26th Mar                   Prince                   Hi Salman, Good afternoon. My name is Prince.Thank you for contacting us. I will be happy to help you!           02:36 PM, 26th Mar       
               salman ali                    Hello           02:36 PM, 26th Mar                     salman ali                    I have a query i didnt get my whole refund may i know the reason please           02:36 PM, 26th Mar                   Prince                   Could you please share your order number so that I can assist you further?           02:38 PM, 26th Mar                     salman ali                    Yes pls wait           02:38 PM, 26th Mar                     salman ali                             02:38 PM, 26th Mar                     salman ali                    This is my order but i have returned it all and i didnt get my full refund           02:39 PM, 26th Mar                   Prince                   Kindly allow us a moment to check.           02:41 PM, 26th Mar                     salman ali                    Sure           02:42 PM, 26th Mar                   Prince                   We have checked and we would like to inform you that you have 
 used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           02:44 PM, 26th Mar                     salman ali                    Yes but after promotion code i have paid 82 sr and i got the refund of 65/- sr only           02:45 PM, 26th Mar                     salman ali                    Why like that.?           02:45 PM, 26th Mar                     salman ali                    Why i didnt get 17/- sr more from my paid amount           02:46 PM, 26th Mar                   Prince                   As we can see you have returned 3 items and we have processed the refund for the same.           02:46 PM, 26th Mar                     salman ali                    Ok           02:47 PM, 26th Mar                     salman ali                    So what about the other 2 items           02:47 PM, 26th Mar                     salman ali                    From 
 where i can pick those.?           02:47 PM, 26th Mar                     salman ali                    As im clicking on the track button its showing invalid URL           02:47 PM, 26th Mar                   Prince                   Kindly confirm us how many items you have returned to our courier partner?           02:51 PM, 26th Mar                     salman ali                    3 items only           02:51 PM, 26th Mar                     salman ali                    And 2 remaining           02:51 PM, 26th Mar                   Prince                   We would like to inform you that your remaining two items are ready for pick-up. We request you kindly visit the store and collect your items.           02:55 PM, 26th Mar                   Prince                   Is there anything else i can help you with?           02:58 PM, 26th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.          
  03:00 PM, 26th Mar                     salman ali                    Ok which store please.??           03:01 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2306320