Subject: Ticket Assigned - Conversation with amnah / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 10:18:16 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amnah / escalation amnah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amnah Bot:  Hi Amnah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  62286515592 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557694476            02:07 PM, 26th Mar                   Prince                   Hi 
 Amnah, Good afternoon. My name is Prince.Thank you for contacting us. I will be happy to help you!           02:07 PM, 26th Mar                   Prince                   As we can see you are contacting us regarding this order 62286515592. Kindly confirm us?           02:08 PM, 26th Mar                     amnah                    6286515592           02:09 PM, 26th Mar                   Prince                   Kindly allow us a moment to check.           02:09 PM, 26th Mar                     amnah                    Wrong number           02:09 PM, 26th Mar                     amnah                    The contact number in address was wrong           02:10 PM, 26th Mar                   Prince                   Please do let us know the correct contact number so that we can forward it to our courier team.           02:10 PM, 26th Mar                     amnah                    0557694476           02:10 PM, 26th Mar                   Prince                   Thank you for confi
 rming us.\           02:12 PM, 26th Mar                   Prince                   We will get back to you on email.           02:12 PM, 26th Mar                   Prince                   Is there anything else i can help you with today?           02:14 PM, 26th Mar                     amnah                    Thanks           02:16 PM, 26th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2306164