Subject: Ticket Assigned - Conversation with viktoriya / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 07:33:56 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with viktoriya / escalation viktoriya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  viktoriya Bot:  Hi Viktoriya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9644117798 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553783842            11:02 AM, 26th Mar       
             Prince                   Hi Viktoriya, Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           11:04 AM, 26th Mar                     viktoriya                    Hi, I would like to know who cancelled my order?           11:04 AM, 26th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           11:06 AM, 26th Mar                   Prince                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+971553783842) and as we have checked your order was cancelled from your end on 23 Mar, 2021.   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.            11:08 AM, 26th Mar                     viktoriya                    Also I would like to complain on driver behaviour Talha 0501368723. He was not professi
 onal while he talked to me thru the phone. I was not at home when he called me and I advised him to wait around 20 minutes or reschedule it. But he said that he will cancel my order even I didn't request it.           11:08 AM, 26th Mar                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           11:10 AM, 26th Mar                     viktoriya                    I need manager email so I can send complain as I will not accept driver behaviour           11:10 AM, 26th Mar                     viktoriya                    He is not the one who can cancel orders.           11:11 AM, 26th Mar                     viktoriya                    He should follow my requests but not what he wants           11:11 AM, 26th Mar                     viktoriya                    I will not accept your apology. I need manager emails           11:12 AM, 26th Mar             
       Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:12 AM, 26th Mar                     viktoriya                    What email did you send?           11:13 AM, 26th Mar                     viktoriya                    I want to write by myself to the management           11:13 AM, 26th Mar                     viktoriya                    I want to see high management how poor your operation works           11:14 AM, 26th Mar                     viktoriya                    No customer service experience, drivers can do whatever they want           11:14 AM, 26th Mar                     viktoriya                    I would like management emails           11:14 AM, 26th Mar                     viktoriya                    Pls share it with me           11:15 AM, 26th Mar                   Prince                
    We do understand your frustration regarding the same.           11:15 AM, 26th Mar                     viktoriya                    Oh thank you for your sympathy but still I want management email           11:16 AM, 26th Mar                     viktoriya                    Or I will be placing my comments on general page in Center point I           11:17 AM, 26th Mar                   Prince                   I am really sorry but we are not authorized to share the management email address. However, we are already going to highlight this issue with our courier team and will make that they will take a strict action on this.           11:18 AM, 26th Mar                     viktoriya                    I want to be sure that you check recorded phone conversation and I want to know action taken           11:19 AM, 26th Mar                   Prince                   If you want to right an complain then our support email is 24*7 opens, you can write an email to support@centrepointsto
 res.com           11:19 AM, 26th Mar                   Prince                   Yes. our team will going to investigate this case thoroughly. Also we will going to update you regarding the investigation on your registered email           11:21 AM, 26th Mar                     viktoriya                    I will wright complain their and I will find an email of CO and I will not leave this case alone so your other customers will be happy and not stresses because of the drivers           11:21 AM, 26th Mar                     viktoriya                    Who are unfortunately atorized to cancel the orders           11:22 AM, 26th Mar                     viktoriya                    For no reasons           11:22 AM, 26th Mar                   Prince                   I am totally agree on your point that the delivery person should not cancel the order without customer's consent.   For all the inconvenience we would like to offer you a voucher of AED 20 as a token of apology.          
  11:25 AM, 26th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:28 AM, 26th Mar                   Prince                   We will share the apology voucher on your registered email address.           11:29 AM, 26th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305732