Subject: Ticket Assigned - Conversation with akram / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 07:05:18 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with akram / C&C akram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  akram Bot:  Hi Akram ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248792738 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537251475            10:46 AM, 26th Mar                     akram                    Ok
  be fast           10:47 AM, 26th Mar                   Prince                   Hi Akram, My name is Prince.Thank you for contacting us. I will be happy to help you!           10:49 AM, 26th Mar                     akram                    Thanks           10:49 AM, 26th Mar                     akram                    Actually i want to know           10:49 AM, 26th Mar                   Prince                   As we can see you are contacting us regarding this order # 6248792738. Kindly confirm us.           10:49 AM, 26th Mar                     akram                    Yes           10:49 AM, 26th Mar                     akram                    What is the last date to pic up           10:50 AM, 26th Mar                     akram                    I would let to know last day of pick up           10:50 AM, 26th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           10:50 AM, 26th Mar                     akram          
           Ok           10:50 AM, 26th Mar                   Prince                   We request you to kindly provide us the correct order number?           10:52 AM, 26th Mar                     akram                    Wait a minute           10:52 AM, 26th Mar                     akram                    6284792738           10:52 AM, 26th Mar                   Prince                   Please allow us a moment to check.           10:53 AM, 26th Mar                     akram                    Ok           10:54 AM, 26th Mar                   Prince                   As i can see your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID or Iqama Number - Valid driver's license or passport featuring a current photograph
   The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           10:54 AM, 26th Mar                     akram                    Ok i need to know last day of collection           10:55 AM, 26th Mar                   Prince                   The 14 days count start from the date on which you have received the confirmation email on your registered email address.           10:57 AM, 26th Mar                     akram                    But i used to get notifications before 27 March but i received messages 20 the marcg for ready           10:58 AM, 26th Mar                     akram                    Max sending notifications before 27th March for pic up           10:59 AM, 26th Mar                     akram                    Doesn't provided 14 days to pick up from recieved date           10:59 AM, 26th Mar                   Prince                   If you have received the ready for pickup email on 20th 
 march then the 14 days count starts from 20th march.           11:00 AM, 26th Mar                     akram                    Okay thanks           11:00 AM, 26th Mar                   Prince                   Is there anything else i can help you with?           11:01 AM, 26th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 AM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305675