Subject: Ticket Assigned - Conversation with hi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 07:03:32 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644426488 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552979306            10:48 AM, 26th Mar                     hi                    Ok   
         10:48 AM, 26th Mar                   Prince                   Hi , Good morning. My name is Prince.Thank you for contacting us. I will be happy to help you!           10:51 AM, 26th Mar                   Prince                   As we can see you are contacting us regarding this order # 9644426488. Kindly confirm us.           10:51 AM, 26th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:53 AM, 26th Mar                     hi                    Yes           10:53 AM, 26th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           10:55 AM, 26th Mar                     hi                    I have not recieved any further response regarding my order           10:55 AM, 26th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch wit
 h you on email ([email-masked]).           10:56 AM, 26th Mar                     hi                    Ok           10:57 AM, 26th Mar                   Prince                   Is there anything else i can help you with?           10:57 AM, 26th Mar                     hi                    No please ask them to confirm my order and deliver it soon           10:58 AM, 26th Mar                   Prince                   We'll try our best to resolve this asap.           11:00 AM, 26th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 AM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305669