Subject: Ticket Assigned - Conversation with yusra / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 06:50:09 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yusra / escalation yusra                    Customer:  Hello? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Yusra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will
  depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:40 AM, 26th Mar                   Prince                   Hi Yusra, My name is Prince.Thank you for contacting us. I will be happy to help you!           10:42 AM, 26th Mar                   Prince                   Could you please share your order number so that I can assist you further?           10:43 AM, 26th Mar                     yusra                    Hi           10:43 AM, 26th Mar                     yusra   
                  Ok hold on           10:43 AM, 26th Mar                     yusra                    9641129653           10:44 AM, 26th Mar                   Prince                   Kindly allow us a moment to check.           10:44 AM, 26th Mar                     yusra                    I have items for return but have not yet been picked           10:44 AM, 26th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:45 AM, 26th Mar                     yusra                    Ok           10:47 AM, 26th Mar                   Prince                   Is there anything else i can help you with?           10:47 AM, 26th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 26th Mar                                
           View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305637