Subject: Ticket Assigned - Conversation with aysha alfadhel / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 08:21:13 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aysha alfadhel / order status aysha alfadhel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aysha alfadhel Bot:  Hi Aysha Alfadhel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7445075288 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339902033            12:
 12 PM, 25th Mar                     aysha alfadhel                    Ok           12:13 PM, 25th Mar                   Prince                   Hi Aysha, My name is Prince.Thank you for contacting us. I will be happy to help you!           12:13 PM, 25th Mar                   Prince                   As we can see you are contacting us regarding this order 7445075288. Kindly confirm us.           12:14 PM, 25th Mar                     aysha alfadhel                    Hi just ordered from center point and payed the amount ..but i received a massage that my order was cancelled           12:14 PM, 25th Mar                   Prince                   Kindly allow us a moment to check.           12:15 PM, 25th Mar                     aysha alfadhel                             12:15 PM, 25th Mar                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7445075288) was not
  placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7445075422).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            12:17 PM, 25th Mar                     aysha alfadhel                    Ok thank you           12:18 PM, 25th Mar                   Prince                   Is there anything else i can help you with?           12:19 PM, 25th Mar                     aysha alfadhel                    No thank u ?           12:20 PM, 25th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 PM, 25th Mar                     aysha alfadhel          
           U too ?           12:21 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2300304