Subject: New Reply Received - Broken item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 14:50:52 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Broken item  Ticket comment <div dir="auto">Hello pls i do areturn request 11days before till now no action no one came to collect the broken items hope more care .</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 16 Mar 2021 at 1:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Zeinab,<br><br>Thank you for reaching out to us.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As per the record we can see that we have already created a return request for the damaged item (Happy Moments Embellished Key Holder).<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0313210005304.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2231343