Subject: Ticket Assigned - Conversation with esther / return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 11:05:19 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esther / return esther                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  esther Bot:  Hi Esther ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:35 PM, 23rd Mar                   Prince                   Hi Esther, Good Morning. Thank you for contacting us. My name is Prince, I will be happy to assist you.           02:36 PM, 23rd Mar                     esther                    Hello prince           02:36 PM, 23rd Mar                     esther                    Id like to return a shoe i just bought.. Normally i wear size 40 but the 40 i got is small           02:37 PM, 23rd Mar                   Prince                   Could you please share your order number so that I can assist you further?           02:37 PM, 23rd Mar                     esther                    7444289448           02:38 PM, 23rd Mar                   Prince                   Kindly allow us a moment to check.           02:39 PM, 23rd Mar                     esther                    Ok           02:39 PM, 23rd Mar                   Prince                   Kindly confirm us would you like us to create the return request for this item (Textured Sneakers with Lace-Up Closure).           02:41 PM, 23rd Mar                     esther                    Can i get bigger size of the shoe           02:42 PM, 23rd Mar                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           02:43 PM, 23rd Mar                     esther                    Ok           02:43 PM, 23rd Mar                     esther                    But i can see theres size 41 right?           02:44 PM, 23rd Mar                   Prince                   Please do let us know if you would like us to create the return on your behalf?           02:44 PM, 23rd Mar                     esther                    Yes create the return           02:44 PM, 23rd Mar                     esther                    Can i get size 41 of the shoe           02:45 PM, 23rd Mar                   Prince                   Yes we have 41 size available on our website.           02:45 PM, 23rd Mar                     esther                    Theres no 40big..because normally theres 40 big nd small right?           02:46 PM, 23rd Mar                     esther                    Hello           02:47 PM, 23rd Mar                     esther                    Hello           02:48 PM, 23rd Mar                     esther                    Are you still there?           02:49 PM, 23rd Mar                   Prince                   We apologize,kindly elaborate your query           02:50 PM, 23rd Mar                     esther                    Do you have 40 big?           02:50 PM, 23rd Mar                     esther                    Hello           02:51 PM, 23rd Mar                     esther                    Hello           02:52 PM, 23rd Mar                     esther                    Can you please answer me           02:52 PM, 23rd Mar                   Prince                   We would like to inform that 40 is 40 there no big or small as it's the size. If you're not comfortable in 40 then you can order 41 from our website as it is available.           02:52 PM, 23rd Mar                     esther                    Ill take 41           02:53 PM, 23rd Mar                     esther                    Can i return size 40 nd take 41?           02:53 PM, 23rd Mar                   Prince                   we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           02:54 PM, 23rd Mar                     esther                    Ok creat a return process for me           02:55 PM, 23rd Mar                   Prince                   Please allow us a moment to create.           02:56 PM, 23rd Mar                   Prince                   As per the record we can see that you have created a return request.  Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0323210002378.           02:58 PM, 23rd Mar                   Prince                   Is there anything else i can help you with?           03:02 PM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:04 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2290915