Subject: Ticket Assigned - Conversation with rabia adil / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 10:51:11 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabia adil / C&C rabia adil                    Customer:  ??? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rabia Adil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643980791 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:38 PM, 23rd Mar                   Prince                   Hi Rabia, Good Morning. Thank you for contacting us. My name is Prince, I will be happy to assist you.           02:38 PM, 23rd Mar                   Prince                   As we can see you are contacting us regarding this order 9643980791.           02:40 PM, 23rd Mar                     rabia adil                    Yes           02:40 PM, 23rd Mar                     rabia adil                    Why its taking so long           02:40 PM, 23rd Mar                     rabia adil                    ?           02:41 PM, 23rd Mar                   Prince                   We see that you have placed your order on 21 Mar, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days.  You’ll receive an SMS and an email when your order is ready for collection.           02:42 PM, 23rd Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           02:43 PM, 23rd Mar                     rabia adil                    Yes           02:44 PM, 23rd Mar                     rabia adil                    So i hope i can collect it by tomorrow           02:44 PM, 23rd Mar                   Prince                   You’ll receive an SMS and an email when your order is ready for collection.           02:45 PM, 23rd Mar                     rabia adil                    Ok           02:47 PM, 23rd Mar                     rabia adil                    Thnx           02:47 PM, 23rd Mar                   Prince                   Is there anything else i can help you with?           02:48 PM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:50 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2290826