Subject: Ticket Assigned - Conversation with dalia elsakhawy / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 10:39:50 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dalia elsakhawy / order status dalia elsakhawy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dalia elsakhawy Bot:  Hi Dalia Elsakhawy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9644558410 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564647341        
     02:26 PM, 23rd Mar                   Prince                   Hi Dalia, Good Morning. Thank you for contacting us. My name is Prince, I will be happy to assist you.           02:26 PM, 23rd Mar                   Prince                   As we can see you are contacting us regarding this order 9644558410. Kindly confirm us?           02:27 PM, 23rd Mar                     dalia elsakhawy                    Look i ve placed my order it appears to me i placed it two times           02:27 PM, 23rd Mar                     dalia elsakhawy                    Yes           02:27 PM, 23rd Mar                     dalia elsakhawy                    I see in my orders that the order is placed two times one giving me verfiying payment and one placed           02:28 PM, 23rd Mar                   Prince                   Kindly allow us a moment to check.           02:28 PM, 23rd Mar                     dalia elsakhawy                    Ok           02:28 PM, 23rd Mar                   Princ
 e                   As we can see this order # 9644555606 is placed successfully.           02:31 PM, 23rd Mar                     dalia elsakhawy                    Yes           02:31 PM, 23rd Mar                     dalia elsakhawy                    And the other one same items           02:31 PM, 23rd Mar                     dalia elsakhawy                    So is it placed one time or two times???           02:31 PM, 23rd Mar                   Prince                   And the second one is in verifying state so we request you to kindly wait for 24 hours.           02:31 PM, 23rd Mar                     dalia elsakhawy                    24 hours and it will be cancelled???           02:32 PM, 23rd Mar                   Prince                   We can't give you the assurity of cancellation that's why we are request you to kindly wait for 24 hours.           02:34 PM, 23rd Mar                     dalia elsakhawy                    And what if it is not cancelled?           02:
 34 PM, 23rd Mar                     dalia elsakhawy                    What should I do??           02:35 PM, 23rd Mar                   Prince                   Then you can get back to us so that we can further assist you.           02:35 PM, 23rd Mar                     dalia elsakhawy                    Ok thx           02:36 PM, 23rd Mar                   Prince                   Is there anything else i can help you with?           02:37 PM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:39 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2290764