Subject: Ticket Assigned - Conversation with neha / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 08:41:19 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha / refund neha                    Bot:  Hi again! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:31 PM, 23rd Mar                     neha                    Hello           12:31 PM, 23rd Mar                   Bot                   أهلا مرة أخرى!           12:31 PM, 23rd Mar                     neha                    My return order took 2days back           12:31 PM, 23rd Mar                   Prince                   Hi Neha, Good afternoon my name is Prince.Thank you for contacting us. I will be happy to help you!           12:31 PM, 23rd Mar                     neha                    But still no refund           12:31 PM, 23rd Mar                   Prince                   Could you please share your order number so that I can assist you further?           12:31 PM, 23rd Mar                     neha                    9643315022           12:33 PM, 23rd Mar                   Prince                   Kindly allow us a moment to check.           12:33 PM, 23rd Mar                     neha                    Sure           12:33 PM, 23rd Mar                   Prince                   We would like to inform you that your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:35 PM, 23rd Mar                   Prince                   Is there anything else i can help you with?           12:38 PM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2289968