Subject: Ticket Assigned - Conversation with abdul musawir / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 08:38:59 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul musawir / C&C abdul musawir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul musawir Bot:  Hi Abdul Musawir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644059764 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:17 PM, 23rd Mar                     abdul musawir                    I want to collect my order as it was said that it needs 1 to 2 business days but it’s more now and I need it today itself           12:19 PM, 23rd Mar                   Prince                   Hi Abdul, Good afternoon my name is Prince.Thank you for contacting us. I will be happy to help you!           12:21 PM, 23rd Mar                   Prince                   As we can see you are contacting us regarding this order 9644059764. Kindly confirm us?           12:22 PM, 23rd Mar                     abdul musawir                    Yes           12:22 PM, 23rd Mar                     abdul musawir                    Can I know when I will collect my order           12:24 PM, 23rd Mar                   Prince                   Kindly allow us a moment to check.           12:24 PM, 23rd Mar                   Prince                   We see that you have placed your order on 21 Mar, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days.   You’ll receive an SMS and an email when your order is ready for collection.           12:26 PM, 23rd Mar                     abdul musawir                    But it was said that click and collect with 1 or 2 days           12:27 PM, 23rd Mar                   Prince                   We sincerely apologize for any inconvenience caused but click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days.           12:28 PM, 23rd Mar                     abdul musawir                    Can I get my order shipped by today           12:28 PM, 23rd Mar                     abdul musawir                    Is there any option cuz otherwise I have to cancel           12:29 PM, 23rd Mar                   Prince                   We request you to kindly wait for tomorrow if you'll not receive any confirmation email then kindly get back to us so that we can assist you better.           12:29 PM, 23rd Mar                     abdul musawir                    Ok I hope so because tomorrow morning I have to get my order otherwise it will be useless           12:31 PM, 23rd Mar                   Prince                   Please be assured our team we'll try their best.           12:32 PM, 23rd Mar                   Prince                   Is there anything else i can help you with?           12:35 PM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2289960