Subject: Ticket Assigned - Conversation with hello / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 08:11:57 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello / order status hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6287206696 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566397017     
        11:59 AM, 23rd Mar                     hello                             12:00 PM, 23rd Mar                     hello                    Because it says from the app, that I cancelled one of my order. But I didn't cancel it. And the price is the same as the price when the item is not yet cancelled.           12:00 PM, 23rd Mar                     hello                    Hello?!           12:02 PM, 23rd Mar                   Prince                   Hi , Good morning my name is Prince.Thank you for contacting us. I will be happy to help you!           12:04 PM, 23rd Mar                   Prince                   As we can see you are contacting us regarding this order 6287206696. Kindly confirm us?           12:05 PM, 23rd Mar                     hello                    Yes           12:05 PM, 23rd Mar                   Prince                   Please allow us a moment to check.           12:05 PM, 23rd Mar                     hello                    The app says the slippe
 r is cancelled. But I didn't cancel it. And the total amount is the same with the cancelled item.           12:06 PM, 23rd Mar                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Solid Slides with Striped Vamp Band) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.            12:07 PM
 , 23rd Mar                     hello                    Ok thank you. So much now is the total price           12:08 PM, 23rd Mar                   Prince                   You'll get the amended invoice at the time of delivery.           12:09 PM, 23rd Mar                     hello                    Ok           12:09 PM, 23rd Mar                     hello                    Thank u           12:09 PM, 23rd Mar                   Prince                   Is there anything else i can help you with?           12:10 PM, 23rd Mar                     hello                    Nothing           12:11 PM, 23rd Mar                     hello                    Thank u           12:11 PM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:11 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2289814