Subject: Ticket Assigned - Conversation with luqman / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 07:43:11 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with luqman / escalation luqman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  luqman Bot:  Hi Luqman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6284175808 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504587220            11:23 AM, 23rd Mar                     luqman                    ?           11:23 AM, 23rd Mar                     luqman                    Hello           11:24 AM, 23rd Mar                   Bot                   أهلا مرة أخرى!           11:24 AM, 23rd Mar                     luqman                    ???           11:25 AM, 23rd Mar                   Prince                   Hi Luqman, Good morning my name is Prince malik.Thank you for contacting us. I will be happy to help you!           11:26 AM, 23rd Mar                     luqman                    Order number 6284175808 placed on 15th still it’s bot ready to pickup           11:26 AM, 23rd Mar                     luqman                    Should I go to store if it’s ready?           11:26 AM, 23rd Mar                     luqman                    ?           11:28 AM, 23rd Mar                     luqman                    U there?           11:29 AM, 23rd Mar                   Prince                   Kindly allow us a moment to retrieve your information.           11:29 AM, 23rd Mar                     luqman                    Ok           11:29 AM, 23rd Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:31 AM, 23rd Mar                     luqman                    So it mean order still not ready?           11:31 AM, 23rd Mar                   Prince                   That is the reason why we have escalated this to our store team to confirm and will get back to you asap on email.           11:35 AM, 23rd Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:38 AM, 23rd Mar                   Prince                   Hi Luqman, I have not received a response from you still, please confirm if we are still connected?           11:40 AM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2289686