Subject: Ticket Assigned - Conversation with hi am santhosh / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 07:46:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi am santhosh / escalation hi am santhosh                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi am santhosh Bot:  Hi Hi Am Santhosh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   P
 aid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:26 AM, 23rd Mar                   Prince                   Hi Santhosh, Good morning my name is.Thank you for contacting us. I will be happy to help you!           11:27 AM, 23rd Mar                     hi am santhosh                    Hi I have requested for refund to card           11:28 AM, 
 23rd Mar                   Prince                   As we can see you are contacting us regarding refund. Kindly do let us know order number?           11:28 AM, 23rd Mar                     hi am santhosh                    One min pls           11:28 AM, 23rd Mar                     hi am santhosh                    6284125955           11:29 AM, 23rd Mar                     hi am santhosh                    Thats my order number           11:29 AM, 23rd Mar                   Prince                   Kindly allow us a moment to check.           11:30 AM, 23rd Mar                     hi am santhosh                    Okey           11:30 AM, 23rd Mar                   Prince                   We apologize for the inconvenience that has happened.  Regarding the order: 6284125955 Please note that the refund has been processed successfully from our side for the amount (SAR150.10), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our te
 am has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            11:33 AM, 23rd Mar                     hi am santhosh                    Actually my getting back to my country on Friday so my bank account will be closed           11:34 AM, 23rd Mar                     hi am santhosh                    So kindly can u suggest any other solution for my refund           11:34 AM, 23rd Mar                   Prince                   We sincerely apologize for the inconvenience but, the amount will go back to your original payment method.           11:38 AM, 23rd Mar                     hi am santhosh                    Is there any option to cancel the refund and shall I purchase new order by using my refund cash           11:38 AM, 23rd Mar                   Prince              
      We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:42 AM, 23rd Mar                     hi am santhosh                    Okey thanks           11:43 AM, 23rd Mar                   Prince                   Is there anything else i can help you with?           11:43 AM, 23rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2289704