Subject: New Reply Received - No refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 04:46:58 +0000

Hi Prince Malik,  The customer has responded to the ticket.  No refund  Ticket comment <div dir="auto">Kind reply</div>
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<div>On Sat, 20 Mar 2021 at 8:35 PM Dina Soliman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear sir</div>
<div dir="auto">I am confused.. usually when items were canceled, the refund go to my credit in Centerpoint, so my question is ... the money will return to my knet or my credit </div>
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<div dir="auto">Thanks</div>
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<div dir="ltr" class="gmail_attr">On Wed, 17 Mar 2021 at 5:01 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Dina,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 8240457973.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that 4 items were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why these items were cancelled and you received a notification regarding the same items.<br><br>Also, we processed the refund for the cancelled items on 10 Mar, 2021. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2260970