Subject: Ticket Assigned - Conversation with shady / Store inquiry
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 07:47:51 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shady / Store inquiry shady                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shady Bot:  Hi Shady ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card
  issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503775820            11:30 AM, 20th Mar                     shady                    Monday 15th march i have returned items i have bought it on 14th March , and the lady informed me the amount will be returned in my bank account within 2 to 3 working days, but unfortunately no amount has been deposited till now.  Cashier: ksk21472 Sales: 213230 TRN: 100260641400003 Tax invoice: 21
 472709211020210314           11:30 AM, 20th Mar                     shady                             11:32 AM, 20th Mar                   Prince                   Hi Shady, Thank you for contacting us. How may I help you?           11:32 AM, 20th Mar                     shady                             11:32 AM, 20th Mar                     shady                    Monday 15th march i have returned items i have bought it on 14th March , and the lady informed me the amount will be returned in my bank account within 2 to 3 working days, but unfortunately no amount has been deposited till now. Cashier: ksk21472 Sales: 213230 TRN: 100260641400003 Tax invoice: 21472709211020210314           11:33 AM, 20th Mar                   Prince                   Could you please share your order number so that I can assist you further?           11:33 AM, 20th Mar                     shady                             11:33 AM, 20th Mar                     shady                             11:34 A
 M, 20th Mar                     shady                    Deira city centre branch           11:34 AM, 20th Mar                   Prince                   We sincerely apologize for any inconvenience caused. As we can see you have purchased and returned your item to the store so, we request you to kindly contact or visit the same store for the same.           11:36 AM, 20th Mar                     shady                    She gave me that number 0528464137 but its only voice mail           11:36 AM, 20th Mar                     shady                    And its really very bad, that the contact centre is not helping me           11:37 AM, 20th Mar                     shady                    Did you take in consideration if i am far from that branch or in any another emirates           11:37 AM, 20th Mar                     shady                    Give me the branch number           11:38 AM, 20th Mar                   Prince                   Please do let us know the store name alo
 ng with the store location.           11:40 AM, 20th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:43 AM, 20th Mar                   Prince                   Hi Shady, I have not received a response from you still, please confirm if we are still connected?           11:45 AM, 20th Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:47 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273729