Subject: Ticket Assigned - Conversation with najeeb / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 07:41:36 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najeeb / C&C najeeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najeeb Bot:  Hi Najeeb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6284961759 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  571438234            11:31 AM, 20th Mar                     najeeb                   
  Ok           11:31 AM, 20th Mar                   Prince                   Hi Najeeb, Thank you for contacting us. How may I help you?           11:32 AM, 20th Mar                     najeeb                    I want to know why my order is being delayed           11:32 AM, 20th Mar                     najeeb                    Kindly note my Order No           11:32 AM, 20th Mar                     najeeb                    6284961759           11:33 AM, 20th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           11:33 AM, 20th Mar                   Prince                   As we can see your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID or Iqama Number - 
 Valid driver's license or passport featuring a current photograph  The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           11:36 AM, 20th Mar                   Prince                   Is there anything else i can help you with?           11:39 AM, 20th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273673