Subject: Ticket Assigned - Conversation with elaine / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 06:49:38 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elaine / escalation elaine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elaine Bot:  Hi Elaine ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501823240            10:31 AM, 20th Mar                   Prince                   Hi Elaine, Thank you for contacting us. How may I help you?           10:33 AM, 20th Mar                     elaine                    I just want to know the status of my return item. It was picked up last march 13, 2021           10:33 AM, 20th Mar            
        Prince                   Could you please share your order number so that I can assist you further?           10:36 AM, 20th Mar                     elaine                             10:37 AM, 20th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           10:39 AM, 20th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:42 AM, 20th Mar                     elaine                    Ok thanks           10:43 AM, 20th Mar                   Prince                   Is there anything else i can help you with?           10:45 AM, 20th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 20th Mar                                          View conve
 rsation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273405