Subject: Ticket Assigned - Conversation with ravi / Return request
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 06:28:35 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ravi / Return request ravi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ravi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:59 AM, 20th Mar                   Prince                   Hi Ravi kumar, Thank you for contacting us. How may I help you?           10:02 AM, 20th Mar                   Prince
                    Could you please share your order number so that I can assist you further?           10:04 AM, 20th Mar                     ravi                    am trying to return part of my order however return option is not appearing online           10:04 AM, 20th Mar                     ravi                    8241943377           10:04 AM, 20th Mar                   Prince                   Kindly allow us a moment to check.           10:04 AM, 20th Mar                     ravi                    ok           10:04 AM, 20th Mar                   Prince                   Please do let us know the item name which you would like to return?           10:05 AM, 20th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:07 AM, 20th Mar                     ravi                    but why not they are appearing online           10:07 AM, 20th Mar                     ravi                    to return ?        
    10:07 AM, 20th Mar                   Prince                   We sincerely apologize for any inconvenience caused.           10:09 AM, 20th Mar                     ravi                    amounting to KWD 6.52           10:10 AM, 20th Mar                   Prince                   Kindly confirm us is this the item which you would like to return (ull Length Plain Trousers with Pocket Detail and Belt Loops).           10:11 AM, 20th Mar                     ravi                    yes           10:12 AM, 20th Mar                     ravi                    can you see my order online  ?           10:12 AM, 20th Mar                   Prince                   Please do let us know if you want us to create the return request on your behalf.           10:13 AM, 20th Mar                     ravi                             10:13 AM, 20th Mar                     ravi                    this is one to cancel - 2 pices           10:14 AM, 20th Mar                     ravi                  
   if you selected the above item for cancellation then please go ahead and request retrun on my behalf           10:14 AM, 20th Mar                   Prince                   As we can see this item is already delivered to you and now we can make the return request on your behalf.           10:15 AM, 20th Mar                     ravi                    yes please           10:15 AM, 20th Mar                     ravi                    raise return request           10:16 AM, 20th Mar                   Prince                   Kindly allow us a moment.           10:16 AM, 20th Mar                   Prince                   As per your request we have created the return request.     Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0320210002058.           10:19 AM, 20th Mar                     ravi                    thank you very much           10:23 AM, 20th Mar                   Prince                   Hi, I'm not getting a respo
 nse from you. Are we still connected?           10:23 AM, 20th Mar                   Prince                   Is there anything else i can help you with today?           10:25 AM, 20th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:27 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273311