Subject: New Reply Received - Refund
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 13:43:44 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Refund  Ticket comment <div dir="ltr" style="">
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<div dir="ltr">Hello, </div>
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<div dir="ltr">I’m not sure if this is your refund. However, the refund should be 3.800 KD not 3.040 KD as per the attached screenshot. </div>
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<div dir="ltr">Please advise</div>
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<img id="id-D19F8761-EA51-4FA8-B6CC-80F301201F47" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMzMzMDg5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2y525Ny7KrXcEwS5AyMjl58nFqUgxKUQ7ku7ZyAMhqs" alt="Image.jpeg" style="max-width: 100%"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 17, 2021 11:22:24 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2240458] - Refund
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<div dir="ltr">Hi Reem,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.<br>
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With reference to order # 8241451706.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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During quality check we found out that item (Textured Stilettos with Pin Buckle Closure) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.<br>
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We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br>
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Also, we have already processed the refund for the cancelled item on 12 Mar, 2021. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2240458