Subject: Ticket Assigned - Conversation with gema / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 10:29:40 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gema / refund gema                    Bot:  Hi again! Bot:  Please enter your name Customer:  gema Bot:  Hi Gema ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566893624            02:11 PM, 19th Mar                   Prince                   Hi Gema, Thank you for contacting us. How may I help you?           02:12 PM, 19th Mar                   Prince                   Could you please share your order 
 number so that I can assist you further?           02:13 PM, 19th Mar                     gema                    i just want to ask about my refund           02:13 PM, 19th Mar                     gema                    8238407191           02:14 PM, 19th Mar                   Prince                   Kindly allow us a moment to check.           02:16 PM, 19th Mar                     gema                    ok...Thank you           02:16 PM, 19th Mar                   Prince                   We would like to inform you that we have processed the refund of amount (KWD 6.05) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:19 PM, 19th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connect
 ed?           02:21 PM, 19th Mar                     gema                    but  how can i check my credit  wallet?           02:21 PM, 19th Mar                   Prince                   Step 1 - First you need to login your account.           02:22 PM, 19th Mar                     gema                    how           02:23 PM, 19th Mar                   Prince                   Step- 2 check the available in my credit section.           02:23 PM, 19th Mar                     gema                    and  then           02:25 PM, 19th Mar                   Prince                   Then simply follow these steps to pay via my credit:     Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:25 PM, 19th Mar                   Prince                   Hi Gema, I have not received a response from you still, please confirm if we are still connected?    
        02:27 PM, 19th Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:29 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270816