Subject: Ticket Assigned - Conversation with hai / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 10:16:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai / escalation hai                    Bot:  Hi again! Bot:  Please enter your name Customer:  hann Customer:  hai Bot:  Hi Hann ,what do you need help with? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Retu
 rn Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966572054764            02:02 PM, 19th Mar                     hai        
             K           02:02 PM, 19th Mar                   Prince                   Hi Hanna suroor, Thank you for contacting us. How may I help you?           02:04 PM, 19th Mar                   Prince                   Could you please share your order number so that I can assist you further?           02:05 PM, 19th Mar                     hai                    I have returned the item on 8th March order No6280712665,i received a email on 8th March that your refund is on the way but unfortunately until now I didn't receive the refund. Please help me           02:06 PM, 19th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           02:07 PM, 19th Mar                     hai                    Ok           02:07 PM, 19th Mar                     hai                             02:08 PM, 19th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the 
 concerned team and will be in touch with you on email ([email-masked]).           02:09 PM, 19th Mar                     hai                    OK thank you           02:10 PM, 19th Mar                   Prince                   Is there anything else i can help you with today?           02:10 PM, 19th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           02:12 PM, 19th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270747