Subject: New Reply Received - return item
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 13:56:05 +0000

Hi Prince Malik,  The customer has responded to the ticket.  return item  Ticket comment <div>hi.. is that mean that you will replace the wrong item you send me to what i really ordered?? <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Wednesday, March 17, 2021, 4:35 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Grace,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 8240695588.<br><br>We sincerely apologize for the inconvenience caused.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>
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<div dir="ltr">We would like to inform you that we have created the return request.</div>
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<div dir="ltr">Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0317210003866.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2260659