Subject: Ticket Assigned - Conversation with sathesh/ On validation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 08:22:26 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sathesh/ On validation sathesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sathesh Bot:  Hi Sathesh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8238089951 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:13 PM, 26th Feb                     sathesh                    Ok           12:13 PM, 26th Feb                   Prince                   Hi, Thank you for con
 tacting us. My name is Prince How may I help you?           12:13 PM, 26th Feb                     sathesh                    Hi           12:13 PM, 26th Feb                     sathesh                    Can i know is my order s comfirm           12:13 PM, 26th Feb                   Prince                   Please do let us know the order number?           12:13 PM, 26th Feb                     sathesh                    My order number 8238089951           12:14 PM, 26th Feb                     sathesh                    In my status order s placed .. But still not yet confirmation mail received nor amount gets deducted           12:14 PM, 26th Feb                     sathesh                    So let me know           12:15 PM, 26th Feb                     sathesh                    Is needed to checkout again or no           12:15 PM, 26th Feb                     sathesh                    Pleass           12:15 PM, 26th Feb                   Prince                   Kindly allo
 w me a moment to retrieve your information.           12:16 PM, 26th Feb                     sathesh                    Sure           12:17 PM, 26th Feb                   Prince                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           12:18 PM, 26th Feb                     sathesh                             12:18 PM, 26th Feb                     sathesh                    I like to reorder again the same           12:19 PM, 26th Feb                   Prince                   Do place 
 a new order again with us so we will be able to confirm & deliver it you.           12:19 PM, 26th Feb                     sathesh                    Yes           12:19 PM, 26th Feb                   Prince                   Is there anything else i can help you with?           12:20 PM, 26th Feb                     sathesh                    No thank you           12:21 PM, 26th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2157029