Subject: Ticket Assigned - Conversation with sana / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 06:55:58 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana / escalation sana                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:39 AM, 26th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:39 AM, 26th Feb                     sana                    I m asking fr my refund from 2 months           10:40 AM, 26th Feb                     sana                    But ur plp tell its in process u all troubling me frm 2 months           10:40 AM, 26th Feb                   Prince                   Please do let us know your order number?           10:40 AM, 26th Feb                     sana                    Next tym I won’t shop n won’t trust ur service           10:41 AM, 26th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           10:41 AM, 26th Feb                     sana                    9625059669           10:42 AM, 26th Feb                     sana                    Very bad service nt go at all           10:42 AM, 26th Feb                   Prince                   Kindly allow me a moment to retrieve your information.           10:42 AM, 26th Feb                     sana                    Ok           10:43 AM, 26th Feb                   Prince                   We sincerely apologize for the inconvenience caused.  We have again forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:44 AM, 26th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:46 AM, 26th Feb                     sana                    Yea           10:46 AM, 26th Feb                   Prince                   Please be assured as we have again escalated your issue to the relevant department and will get back to you asap.           10:48 AM, 26th Feb                     sana                    Ur people always tell this I don get any mail neither my refund ur service is ver bad nxt time won’t shop from centr point highly disappointed u all trouble led my two           10:48 AM, 26th Feb                     sana                    U all troubled me two mnth           10:48 AM, 26th Feb                     sana                    Very bad very means very bad           10:48 AM, 26th Feb                   Prince                   We do understand your frustration regarding the same and rest assured will get back to you on email asap.           10:49 AM, 26th Feb                     sana                    Please enough ur lies n keep that refund to u all now I m nt fool to keep contacting u like mad           10:50 AM, 26th Feb                     sana                    Thank u bye           10:50 AM, 26th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           10:51 AM, 26th Feb                     sana                    U all nt help ful           10:52 AM, 26th Feb                   Prince                   Please be assured i'll get back to you on email asap.           10:52 AM, 26th Feb                   Prince                   Also, i have escalated this issue to the relevant department.           10:53 AM, 26th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2156821