Subject: Ticket Assigned - Conversation with hello / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 06:46:32 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello / refund hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527271659            10:25 AM, 26th Feb                     hello                    Ok           10:26 AM, 26th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:26 AM, 26th Feb                     hello                    If we return a product partially paid by Shukran points .. did I get my Shukr
 an points get back           10:27 AM, 26th Feb                     hello                    When I return that product           10:27 AM, 26th Feb                     hello                    Hello           10:28 AM, 26th Feb                     hello                    Did you understand what I asked..?           10:28 AM, 26th Feb                   Prince                   Please do let us know the order number?           10:28 AM, 26th Feb                     hello                    Wait           10:28 AM, 26th Feb                     hello                    9636769278           10:29 AM, 26th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           10:30 AM, 26th Feb                     hello                    Ok           10:30 AM, 26th Feb                     hello                    Hello           10:32 AM, 26th Feb                   Prince                   The amount of the Shukran points will be refunde
 d to your my credit wallet.           10:33 AM, 26th Feb                     hello                    Ok           10:34 AM, 26th Feb                   Prince                   Is there anything else i can help you with?           10:34 AM, 26th Feb                     hello                    Can you give my return reference to track           10:34 AM, 26th Feb                     hello                    Already it picked up from me           10:34 AM, 26th Feb                     hello                    Yesterday           10:34 AM, 26th Feb                   Prince                   This is the tracking number for the returned items RP022121001684.           10:36 AM, 26th Feb                     hello                    But when I track this it shows no tracking details found           10:37 AM, 26th Feb                     hello                    What about my current status of my return           10:37 AM, 26th Feb                   Prince                   Your pr
 oduct will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.     Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           10:38 AM, 26th Feb                     hello                             10:38 AM, 26th Feb                     hello                    Ok           10:39 AM, 26th Feb                   Prince                   You can now track it online at https://rb.gy/t4zw7m using tracking number RP022121001684.           10:40 AM, 26th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:42 AM, 26th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:44 AM, 26th Feb                             
              View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2156804