Subject: Ticket Assigned - Conversation with mansi / no reply
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 08:02:52 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mansi / no reply mansi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mansi Bot:  Hi Mansi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545248124 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Waiting Agent:  Hi Mansi Thank you for contacting us. This's Mohamed . I will be happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mansi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  Hi, I want to know update for my returned items. I ha e not received any update of the items were reached to store or not Customer:  IMAGE Customer:  This is my order number Customer:  IMAGE Customer:  IMAGE Customer:  These items have already been collected by your Aramax person. However in app, it’s still showing return requested Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  Already shared with your order number in this picture Customer:  Ok Agent:  Please stay on hold while I retrieve the information. Customer:  Sure I am waiting Agent:  As we see here you have raised 3 return request for different itemss Agent:  However you might have returned all with one courier agent only. Agent:  Can you please provide us the tracking id or return slip under which youy have rerurned all the 4 items. Customer:  Yes I have returned all with one courier agent Agent:  Do you have that tracking id ? Customer:  That individual didn’t have me any return slip Agent:  Kindly contact us after 2-3 working days so that the items reach the warehouse. Customer:  IMAGE Customer:  I just have this tracking ID courier for two items Customer:  Please note I returned these item last week Customer:  It’s almost a 7-8 days Agent:  This tracking id is for delivery not for return. Agent:  Kindly come back after 3 days we will investigate further in that regards. Customer:  If you have raised this issue, can I get a reference number for that? Agent:  We have not raised it as yet as the items have not reached the warehouse. Agent:  it might take upto 3days. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mansi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:53 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:56 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:58 AM, 25th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:02 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152729