Subject: Ticket Assigned - Conversation with deogie nocos / contact number update escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 08:02:21 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deogie nocos / contact number update escalation deogie nocos                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deogie nocos Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569918937 Bot:  Please wait while we transfer you to an agent Customer:  thanks Customer:  how many minutes i will wait? Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  hello Customer:  i have ordered online and i want to know if you can help me Customer:  the contact # i put is wrong... Customer:  however i put the exact correct address of my house Customer:  hello Customer:  are you still there? Agent:  Please do let us know the order number and the correct contact number. Customer:  i don't have active local number...only whatsapp Customer:  order #: 8236740211 Customer:  hello? Agent:  Please do let us know your contact number so, that we can forward it to our courier team. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  here Customer:  +96550502187 Customer:  today they will deliver right? Agent:  We have escalated this to our courier partner and will get back to you on email ([email-masked]). Customer:  can you confirm when they will deliver? Agent:  I can't give the proper date but as we just now forwarded your updated contact number to our courier team and will get back to you asap on email. Customer:  hello? Agent:  Is there anything else i can help you with? Customer:  okay? Customer:  thank you Agent:  We sincerely apologize for any inconvenience caused. Please be assured we'll get back to asap. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  hello Customer:  i have ordered online and it say the delivery is today Customer:  but until now i did not receive my order Agent:  Could you please share your order number so that I can assist you further? Customer:  8236740211 Agent:  Yes it is out for delivery Agent:  Our courier agent will call you on +96569918937 to schedule the delivery. Customer:  i have done requesting to change the contact # Customer:  why is it still the same Agent:  96550502187 Customer:  please how can i call the courier...i need to receive the items today because we will leave the house tomorrow and no one will be here to receive the order Agent:  This is also provided to the team Customer:  yes thats correct. but until now no one is calling me Agent:  They themself will contact you we can not provide you their details. Customer:  until what time the courier deliver the orders? Customer:  you have idea until what time today they deliver? Agent:  He has different areas so as soon as he will be reaching near you he will call you. Customer:  until what time i will wait? Customer:  because i have to go somewhere also important and no one will be left here in the house Agent:  We can not assure you the correct time. Customer:  like i will wait until what time today Agent:  As we are from chat support and the courier partner is the third party so we no idea about it Agent:  However they will deliver it on priority. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  hello Customer:  i did not receive my order today Customer:  i want to know why? Customer:  the schedule of delivery is today Customer:  hello? are you there? Agent:  yes Agent:  Please allow me to check it for you.  Agent:  it is rescheduled for tomorrow Customer:  ok Agent:  Please confirm your mobile number Agent:  +96569918937 Customer:  +96550502187 Customer:  no it was changed Agent:  oh this why it was undelivered Agent:  please allow me some time to forward the correct number to the courier Customer:  the agent told me he already inform the courier?‍♀️ Customer:  i have the complete address..why the courier cannot deliver it to my home address Agent:  courier first makes a call and then proceed with delivery Agent:  I will forward it Customer:  so how i will know what day they will deliver it if yoy did not update my mobile number Customer:  im waiting too long Agent:  yes now ican see Agent:  your number is already forwarded to the courier Agent:  it will be delivered now Customer:  now? are you sure they will deliver now? its night already Agent:  now means tomorrow Agent:  as your correct number is already with courier Customer:  can you tell courier to deliver tonight Customer:  i will go to my mothers house tomorrow Customer:  no one will be here in the house Agent:  now it is late they will not deliver it today Agent:  they will attempt it tomorrow Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  4 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  hi Customer:  does your courier have schedule delivery today for online orders? Agent:  Please do let us know your order number? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  hello? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:30 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:31 AM, 25th Feb                     deogie nocos                    does your courier have schedule delivery today for online orders?           11:31 AM, 25th Feb                   Prince                   Kindly let us know the order number?           11:32 AM, 25th Feb                     deogie nocos                    8236740211           11:32 AM, 25th Feb                     deogie nocos                    hello?           11:33 AM, 25th Feb                   Prince                   Please allow me a moment to retrieve your information.           11:34 AM, 25th Feb                     deogie nocos                    hello?           11:35 AM, 25th Feb                     deogie nocos                    what now?           11:35 AM, 25th Feb                   Prince                   We apologize as it's taking longer time then usual           11:36 AM, 25th Feb                     deogie nocos                    answer my question           11:36 AM, 25th Feb                     deogie nocos                    does your courier have delivery schedule today           11:37 AM, 25th Feb                     deogie nocos                    i am waiting too long for my order           11:37 AM, 25th Feb                     deogie nocos                    stucked waiting for the delivery??           11:37 AM, 25th Feb                     deogie nocos                    helloooooooo????           11:38 AM, 25th Feb                     deogie nocos                    are you still there?           11:39 AM, 25th Feb                     deogie nocos                    helloo!!           11:41 AM, 25th Feb                     deogie nocos                    answer me           11:41 AM, 25th Feb                   Prince                    As per the tracking information, we can see that our courier team tried to contacted you on +96569918937 but we didn't get any response from your side and We would like to inform you that your our courier team will make another more attempts.   Also, you can now track it online at https://rb.gy/t4zw7m using tracking number FC0222210002384.   Our courier partner will contact you to arrange a time for delivery.The order should be with you soon.           11:42 AM, 25th Feb                     deogie nocos                    what?i  have already request to change that contact number           11:44 AM, 25th Feb                     deogie nocos                    you said you told the courier team already           11:44 AM, 25th Feb                     deogie nocos                    what's wrong with you? so your job right           11:44 AM, 25th Feb                     deogie nocos                    do your job right           11:44 AM, 25th Feb                   Prince                   We sincerely apologize for any inconvenience caused. Please do let me know your updated contact number so, that i can forward it to our courier team.           11:46 AM, 25th Feb                     deogie nocos                    its done! done i talk to you about it           11:48 AM, 25th Feb                     deogie nocos                    i have you before my new number           11:48 AM, 25th Feb                     deogie nocos                    how come you are asking again           11:48 AM, 25th Feb                   Prince                   Confirm us is this the updated number (+96550502187).           11:52 AM, 25th Feb                     deogie nocos                    yes           11:52 AM, 25th Feb                     deogie nocos                    does yoir courier have schedule of delivery today?? i want to know because its holiday today           11:53 AM, 25th Feb                   Prince                   No today it's not possible but as i have again escalated this issue to our courier team and will get back to you on email ([email-masked]).           11:56 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:58 AM, 25th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:01 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152726