Subject: Ticket Assigned - Conversation with asraf / out of stock
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 07:54:44 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asraf / out of stock asraf                    Bot:  Hi again! Bot:  Please enter your name Customer:  asraf Bot:  Hi Asraf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8237144454 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597173615 Bot:  Please wait while we transfer you to an agent Cus
 tomer:  r u there i m waiting Agent:  Hello...My Name Is Sohaib ..I'll be more than happy to help you.. Customer:  i want to know when i will receive my order because in message it is mentioned 24 th u will receive till now i didnit get a call why Agent:  Please hold for a moment while I gather those details for you. Customer:  friend r u there Agent:  We have checked and it appears that the following order number: (8237144454) was placed on (21/02/2021). Please note the delivery time frame is 3-5 business days.THEY will contact you on : +96597173615 Customer:  plesase deluver my goods after three o clock i will be in duty Agent:  we will do our the best Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Co
 uldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asraf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8237144454 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 25th Feb                     asraf                    i have ordered three t shirts why out of three two t shirts order cancelled           11:44 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11
 :45 AM, 25th Feb                   Prince                   Please do let us know the order number?           11:45 AM, 25th Feb                     asraf                    8237144454           11:46 AM, 25th Feb                     asraf                    why my two t shirts cancelled           11:46 AM, 25th Feb                     asraf                    out of three           11:46 AM, 25th Feb                   Prince                   Kindly allow us a moment to check.           11:47 AM, 25th Feb                     asraf                    ok           11:48 AM, 25th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that items (Striped Polo T-shirt with Short Sleeves) a
 nd (Sustainable Striped T-shirt with Polo Neck and Short Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, the amount you have paid online will be refunded back to your original payment method within 7-14 working days.  Our delivery partner will call you before delivering these items.            11:50 AM, 25th Feb                     asraf                    ok thank u           11:52 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/
 helpdesk/tickets/2152683