Subject: Ticket Assigned - Conversation with hi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 07:53:22 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0502601603 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  502601603            11:35 AM, 25th Feb                   Prince     
               Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:36 AM, 25th Feb                     hi                    Order id 9634918332,filed a return request..how long  return pick will tske           11:37 AM, 25th Feb                     hi                    Earlier also find a complaint, called you 3 ,4 time           11:37 AM, 25th Feb                     hi                    Pathetic return policy,           11:38 AM, 25th Feb                     hi                    You there           11:38 AM, 25th Feb                     hi                    ??????           11:38 AM, 25th Feb                     hi                    Whst happened           11:39 AM, 25th Feb                     hi                    You know prince thanks for your support..           11:40 AM, 25th Feb                   Prince                   We sincerely apologize for any inconvenience caused. Please allow me a moment to retrieve your information.  
          11:40 AM, 25th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email (+971502601603).           11:44 AM, 25th Feb                   Prince                   Email ([email-masked])*.           11:46 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:50 AM, 25th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:53 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152678