Subject: Ticket Assigned - Conversation with User / wrong item
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 07:27:58 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / wrong item User                    Hi           11:10 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:11 AM, 25th Feb                     User                    I returned a product yesterday .  But it's still showing return requested on my orders           11:12 AM, 25th Feb                   Prince                   Please do let us know the order number?           11:13 AM, 25th Feb                     User                    9637267505           11:15 AM, 25th Feb                     User                    The item was wrong so I had to send it back           11:15 AM, 25th Feb                     User                    It was picked up yesterday           11:15 AM, 25th Feb                     User                    it's still showing return re
 quests           11:15 AM, 25th Feb                     User                    requested           11:16 AM, 25th Feb                     User                    ????           11:16 AM, 25th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           11:16 AM, 25th Feb                     User                    Sure           11:17 AM, 25th Feb                     User                    ???           11:19 AM, 25th Feb                   Prince                   Your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           11:20 AM, 25th Feb                     User                    Lomg pricess . I didn't open the product as it was obviously wrongl
 y send . Highly inconvenient as I had to re order the product again .           11:22 AM, 25th Feb                     User                    I hope it's not wrong this time           11:22 AM, 25th Feb                     User                    Because if it's not available then please don't show it online .           11:23 AM, 25th Feb                     User                    Process #           11:24 AM, 25th Feb                   Prince                   We sincerely apologize for the inconvenience caused. Please be assured you'll get the same item which you'll order.           11:25 AM, 25th Feb                     User                    Thankyou !!           11:26 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets
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