Subject: Ticket Assigned - Conversation with deogie nocos / delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 07:27:32 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deogie nocos / delivery deogie nocos                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deogie nocos Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569918937 Bot:  Please wait while we transfer you to an agent Customer:  thanks Customer:  how many minutes i will wait? Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  hello Customer:  i have ordered online and i want to know if you can help me Customer:  the contact # i put is wrong... Customer:  however i put the exact correct address of my house Customer:  hello Customer:  are you still there? Agent:  Please do let us know the order number and the correct contact number. Customer:  i don't have active local number...only whatsapp Customer:  order #: 8236740211 Customer:  hello? Agent:  Please do let us know your contact number so, that we can forward it to our courier team. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  here Customer:  +96550502187 Customer:  today they will deliver right? Agent:  We have escalated this to our courier partner and will get back to you on email ([email-masked]). Customer:  can you confirm when they will deliver? Agent:  I can't give the proper date but as we just now forwarded your updated contact number to our courier team and will get back to you asap on email. Customer:  hello? Agent:  Is there anything else i can help you with? Customer:  okay? Customer:  thank you Agent:  We sincerely apologize for any inconvenience caused. Please be assured we'll get back to asap. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  hello Customer:  i have ordered online and it say the delivery is today Customer:  but until now i did not receive my order Agent:  Could you please share your order number so that I can assist you further? Customer:  8236740211 Agent:  Yes it is out for delivery Agent:  Our courier agent will call you on +96569918937 to schedule the delivery. Customer:  i have done requesting to change the contact # Customer:  why is it still the same Agent:  96550502187 Customer:  please how can i call the courier...i need to receive the items today because we will leave the house tomorrow and no one will be here to receive the order Agent:  This is also provided to the team Customer:  yes thats correct. but until now no one is calling me Agent:  They themself will contact you we can not provide you their details. Customer:  until what time the courier deliver the orders? Customer:  you have idea until what time today they deliver? Agent:  He has different areas so as soon as he will be reaching near you he will call you. Customer:  until what time i will wait? Customer:  because i have to go somewhere also important and no one will be left here in the house Agent:  We can not assure you the correct time. Customer:  like i will wait until what time today Agent:  As we are from chat support and the courier partner is the third party so we no idea about it Agent:  However they will deliver it on priority. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  hello Customer:  i did not receive my order today Customer:  i want to know why? Customer:  the schedule of delivery is today Customer:  hello? are you there? Agent:  yes Agent:  Please allow me to check it for you.  Agent:  it is rescheduled for tomorrow Customer:  ok Agent:  Please confirm your mobile number Agent:  +96569918937 Customer:  +96550502187 Customer:  no it was changed Agent:  oh this why it was undelivered Agent:  please allow me some time to forward the correct number to the courier Customer:  the agent told me he already inform the courier?‍♀️ Customer:  i have the complete address..why the courier cannot deliver it to my home address Agent:  courier first makes a call and then proceed with delivery Agent:  I will forward it Customer:  so how i will know what day they will deliver it if yoy did not update my mobile number Customer:  im waiting too long Agent:  yes now ican see Agent:  your number is already forwarded to the courier Agent:  it will be delivered now Customer:  now? are you sure they will deliver now? its night already Agent:  now means tomorrow Agent:  as your correct number is already with courier Customer:  can you tell courier to deliver tonight Customer:  i will go to my mothers house tomorrow Customer:  no one will be here in the house Agent:  now it is late they will not deliver it today Agent:  they will attempt it tomorrow Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  4 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8236740211 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:20 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:20 AM, 25th Feb                     deogie nocos                    hi           11:22 AM, 25th Feb                     deogie nocos                    does your courier have schedule delivery today for online orders?           11:22 AM, 25th Feb                   Prince                   Please do let us know your order number?           11:24 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:25 AM, 25th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:27 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152571