Subject: Ticket Assigned - Conversation with moustafa / delivery follow-up
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 07:06:24 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moustafa / delivery follow-up moustafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moustafa Bot:  Hi Moustafa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6276682208 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502560710 Bot:  Please wait while we transfer you to an agent Agent:  Hi moustafa, Thank you for contacting us. How may I help you? Customer:  Please I placed an order... But I'm leaving the country by 25 Feb evening Customer:  I need to deliver my shipment by 25 morning Customer:  Otherwise I will not be able to take it... It will refunded Customer:  Anything you can do for help? Agent:  Could you please share your order number so that I can assist you further? Customer:  6276682208 Agent:  Please stay on hold while I retrieve the information. Customer:  Yes sure, thank you Agent:  sorry for the late and would like to inform you that fast delivery is not available at the time your order it will be delivered within 4-3 business days. Customer:  If I deliver it from any store would it help? Agent:  it may also take 2-3 days Agent:  is there anything else i can help you with ? Customer:  OK thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  If you can submit a request for delivering Customer:  ASAP. I will be grateful Agent:  we apologize the fast delivery is not available now ] Customer:  Ok Agent:  Feel free to get in touch with us for further assistance Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Moustafa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6276682208 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:42 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:42 AM, 25th Feb                     moustafa                    سلام عليكم           10:43 AM, 25th Feb                     moustafa                    6276682208           10:43 AM, 25th Feb                     moustafa                    Please I need a contact number for the courier           10:43 AM, 25th Feb                     moustafa                    I'm leaving the country by tomorrow           10:44 AM, 25th Feb                     moustafa                    I didn't receive my order yet           10:44 AM, 25th Feb                     moustafa                             10:44 AM, 25th Feb                     moustafa                    It's supposed to be shipped from yesterday           10:45 AM, 25th Feb                   Prince                   Please allow us a moment to check.           10:47 AM, 25th Feb                     moustafa                    Ok           10:49 AM, 25th Feb                   Prince                   We apologize as it's taking longer then usual.           10:53 AM, 25th Feb                     moustafa                    I'm having a flight tomorrow....           10:53 AM, 25th Feb                     moustafa                    U don't have any contact number           10:54 AM, 25th Feb                   Prince                   As we can see you have placed your order on 23 Feb, 2021. The orders are usually delivered within 3-5 working days.   Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           10:57 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:59 AM, 25th Feb                     moustafa                    Yes           11:01 AM, 25th Feb                     moustafa                    I understand... But I nees a contact number for the courier or the company to tell about my situation           11:02 AM, 25th Feb                     moustafa                    I see the order has been shipped so it's already nearby           11:02 AM, 25th Feb                   Prince                   We would like to inform you that our courier partner will call you before the delivery.           11:04 AM, 25th Feb                     moustafa                    Ok           11:04 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152484