Subject: Ticket Assigned - Conversation with mohamed nizam / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 06:33:42 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed nizam / escalation mohamed nizam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mohamed nizam Bot:  Hi Mohamed Nizam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9631902816 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please
  enter your number Customer:  0503766036 Bot:  Please wait while we transfer you to an agent Agent:  Prince Malik P Hi, Thank you for contacting us. My name is Prince. How may I help you? Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  Hi Customer:  I was order placed on jan 29 Customer:  Until now not yet deliver Agent:  Please do let us know your order number? Customer:  9631902816 Customer:  Helo Customer:  Still no answer Agent:  Kindly allow us a moment to retrieve your information. Agent:  We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]). Customer:  How days telling same story like this? Customer:  Everyday telling same Customer:  Until now no proper answer Customer:  Which team Customer:  Is this order local only not outside te country right? Agent:  We do understand your frustration regarding the same and res
 t assured we escalated this issue to our relevant team. We'll get back to you asap on email. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Nizam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9631902816 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? C
 ustomer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is krishan. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Helo Agent:  as i can see you want to know your order status 9631902816 Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  as we we can see till now you have not got this order hence we are escalating this issue to our team Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  Yo
 u can try rephrasing your question. Bot:  Hi Mohamed Nizam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9631902816 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:19 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:19 AM, 25th Feb                     mohamed nizam                    Hi           10:19 AM, 25th Feb                     mohamed nizam                    My order number is 9631902816         
   10:20 AM, 25th Feb                     mohamed nizam                    Stil not yet receive my order           10:20 AM, 25th Feb                   Prince                   Kindly allow me a moment to retrieve your information.           10:21 AM, 25th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:23 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:25 AM, 25th Feb                     mohamed nizam                    Ok           10:26 AM, 25th Feb                   Prince                   Is there anything else i can help you with?           10:26 AM, 25th Feb                     mohamed nizam                    Where is my order           10:26 AM, 25th Feb                     mohamed nizam                  
   9631902816 1 month already placed order           10:27 AM, 25th Feb                   Prince                   For the same we have escalated this issue to our relevant team and will get back to you on email.           10:27 AM, 25th Feb                     mohamed nizam                    When?           10:28 AM, 25th Feb                   Prince                   Once we receive the information from our relevant team.           10:28 AM, 25th Feb                     mohamed nizam                    Every telling same nothing happens           10:29 AM, 25th Feb                     mohamed nizam                    Since last 3 week           10:29 AM, 25th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           10:30 AM, 25th Feb                     mohamed nizam                    I need a proper solution           10:31 AM, 25th Feb 
                   Prince                   Please be assured as we have escalated this issue to the relevant team and will get back to you asap.           10:31 AM, 25th Feb                     mohamed nizam                    Ok           10:32 AM, 25th Feb                     mohamed nizam                    Thank you           10:32 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:33 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152380