Subject: Ticket Assigned - Conversation with User / on validation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 06:09:38 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / on validation User                    Can I know why my order has been cancelled           09:57 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:57 AM, 25th Feb                   Prince                   Please do let us know your order number?           09:58 AM, 25th Feb                     User                    Yesterday I have ordered worth we 200 but after the bank transaction it's been cancelled may I know why           09:58 AM, 25th Feb                     User                    4537866306           09:59 AM, 25th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           10:01 AM, 25th Feb                   Prince                   We'd like to confirm you that order has not been placed su
 ccessfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           10:04 AM, 25th Feb                   Prince                   Is there anything else i can help you with?           10:06 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:08 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152303