Subject: Ticket Assigned - Conversation with السلام عليكم / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 06:05:12 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم / C&C السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9637631575 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543052520 Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Customer:  Please send me all my orders Customer:  IMAGE Agent:  Hi , Thank you for contacting us. This's Mohamed . I will be happy to help you. Agent:  please note that the deliver time frame is 2-3 working days. Agent:  you will be contacted for delivery with in the time Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9637400173 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:39 AM, 25th Feb                     السلام عليكم                             09:39 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:40 AM, 25th Feb                     السلام عليكم                    I need to receive my orders today , im very upset about that delay ,nobody help me           09:40 AM, 25th Feb                     السلام عليكم                             09:41 AM, 25th Feb                     السلام عليكم                    I need to receive my orders now i will go to the store now           09:41 AM, 25th Feb                     السلام عليكم                             09:41 AM, 25th Feb                     السلام عليكم                    Now I need to receive my orders           09:42 AM, 25th Feb                     السلام عليكم                             09:42 AM, 25th Feb                   Prince                   Kindly allow us a moment to retrieve your infomation.           09:42 AM, 25th Feb                     السلام عليكم                    From yesterday i communicate with you but no thing happen           09:43 AM, 25th Feb                   Prince                   Please allow us a moment to check.           09:43 AM, 25th Feb                     السلام عليكم                    I want to receive all of my orders now i will go to the store now           09:44 AM, 25th Feb                   Prince                   We see that you have placed your orders on 23 Feb, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days.   You’ll receive an SMS and an email when your order is ready for collection.           09:45 AM, 25th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           09:48 AM, 25th Feb                     السلام عليكم                    Yes           09:48 AM, 25th Feb                     السلام عليكم                    I don't understand you           09:48 AM, 25th Feb                     السلام عليكم                    Now I receive all my orders today or not           09:49 AM, 25th Feb                   Prince                   Once the orders are ready for pick-up you’ll receive an SMS and an email when your order is ready for collection.           09:50 AM, 25th Feb                     السلام عليكم                    I need to receive it now from the store           09:50 AM, 25th Feb                   Prince                   As i can see right now your only two orders are ready for pick-up and the orders are this (9636477261) & (9637084063).           09:53 AM, 25th Feb                     السلام عليكم                    What i can do           09:54 AM, 25th Feb                     السلام عليكم                    From yesterday i communicate with you           09:54 AM, 25th Feb                     السلام عليكم                    I need to receive all my orders soon           09:54 AM, 25th Feb                   Prince                   We request you to please wait for till tomorrow if you're remaining will not get ready for pick-up then please you can come back to us so, that we can help you.           09:55 AM, 25th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:58 AM, 25th Feb                     السلام عليكم                    No form yesterday I communicate with you ,I need to receive all my orders today im very upset           09:58 AM, 25th Feb                     السلام عليكم                    Very bad           09:58 AM, 25th Feb                   Prince                   We sincerely apologize for any inconvenience caused. As the click and collect time frame is 2-3 business days so we request you to please wait till tomorrow.           09:59 AM, 25th Feb                   Prince                   Is there anything else i can help you with today?           10:01 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152279