Subject: Ticket Assigned - Conversation with User / return created
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 05:34:16 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / return created User                    Hi           09:17 AM, 25th Feb                     User                    This is wil regards to my last order 4537591868. I am not able to return the materials. The status is still showing under process were I had already received materials yesterday           09:18 AM, 25th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:19 AM, 25th Feb                   Prince                   Kindly allow us a moment to check.           09:19 AM, 25th Feb                     User                    Ok           09:20 AM, 25th Feb                   Prince                   Please do let us know the items name which you would like to return?           09:20 AM, 25th Feb                     User                    Both T shirts. Ordered
  size is XXl and I need 3XL           09:21 AM, 25th Feb                   Prince                   Kindly provide us the proper items name so, that i can create the return request on your behalf.           09:22 AM, 25th Feb                     User                    Item 1- solid performance t shirt with crew next and short sleeves grey colour           09:23 AM, 25th Feb                     User                    Item 2- solid t shirt with crew next and raglan sleeves . Red colour           09:23 AM, 25th Feb                     User                    Can I put request for next size online or I should order or seperatley           09:24 AM, 25th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           09:26 AM, 25th Feb                     User                    No pro
 blem. I will order it later. For the time being u take my return request for 2 items           09:27 AM, 25th Feb                   Prince                   Kindly allow me a moment to create the return request.           09:28 AM, 25th Feb                     User                    Ook           09:28 AM, 25th Feb                     User                    I guess it done right. I got sms           09:31 AM, 25th Feb                   Prince                   We have created the return request for the above mentioned items.   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0225210002204.           09:31 AM, 25th Feb                     User                    Ok thanks           09:31 AM, 25th Feb                   Prince                   Is there anything else i can help you with today?           09:32 AM, 25th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with u
 s.  Have a wonderful day.           09:33 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152195