Subject: New Reply Received - problem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 04:35:35 +0000 (UTC)

Hi Prince Malik,  The customer has responded to the ticket.  problem   Ticket comment <div dir="ltr" style="direction: ltr">
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<div dir="ltr">hi , the following instructions you sent in the email, that's what i have been doing .. and i know how to reset my password you don't give me any solution at all. </div>
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<div>On 25 Feb 2021, at 7:27 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Hadeel,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br>
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1. Click on "Forgot Password" Link on the login window.<br>
2. Enter your registered email address.<br>
3. Check your registered email inbox/spam folder.<br>
4. Click on the password reset link and change your password.<br>
5. You can login now with your new password<br>
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Please do not hesitate to write back to us if the issue still persists. We will be happy to investigate further.<br>
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We hope this helps and have a great day! Stay Safe!<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2112759