Subject: Ticket Assigned - Conversation with User / Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 08:30:29 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / Shukran User                    Hi I accidentally clicked create Shukran account but I wanted to link my shukran account but now it not allowing me           12:06 PM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:11 PM, 24th Feb                     User                    I wanted to link my shukran account but I accidentally clicked creat shukran account and I don’t know how to go back           12:13 PM, 24th Feb                   Prince                   Please do let us know the registered email address.           12:13 PM, 24th Feb                     User                    Email is abdullaalqassem6191           12:15 PM, 24th Feb                     User                    @gmail.com           12:15 PM, 24th Feb                   Prince                   Kindly allow us a moment to check.           12:16 PM, 24th Feb                     User                    I wanted to link my number not email           12:17 PM, 24th Feb                   Prince                   We apologize as it's taking longer time then usual.           12:19 PM, 24th Feb                   Prince                   We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.   Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:  1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage  We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.           12:25 PM, 24th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:28 PM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147993