Subject: Ticket Assigned - Conversation with deogie nocos / Contact number update escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 08:27:52 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deogie nocos / Contact number update escalation deogie nocos                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deogie nocos Bot:  Hi Deogie Nocos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236740211 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569918937 
            11:55 AM, 24th Feb                     deogie nocos                    thanks           11:56 AM, 24th Feb                     deogie nocos                    how many minutes i will wait?           11:57 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:59 AM, 24th Feb                     deogie nocos                    hello           12:01 PM, 24th Feb                     deogie nocos                    i have ordered online and i want to know if you can help me           12:01 PM, 24th Feb                     deogie nocos                    the contact # i put is wrong...           12:02 PM, 24th Feb                     deogie nocos                    however i put the exact correct address of my house           12:02 PM, 24th Feb                     deogie nocos                    hello           12:04 PM, 24th Feb                     deogie nocos                    are
  you still there?           12:04 PM, 24th Feb                   Prince                   Please do let us know the order number and the correct contact number.           12:06 PM, 24th Feb                     deogie nocos                    i don't have active local number...only whatsapp           12:07 PM, 24th Feb                     deogie nocos                    order #: 8236740211           12:08 PM, 24th Feb                     deogie nocos                    hello?           12:12 PM, 24th Feb                   Prince                   Please do let us know your contact number so, that we can forward it to our courier team.           12:12 PM, 24th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:15 PM, 24th Feb                     deogie nocos                    here           12:15 PM, 24th Feb                     deogie nocos                    +96550502187           12:15 PM, 24th Feb  
                    deogie nocos                    today they will deliver right?           12:16 PM, 24th Feb                   Prince                   We have escalated this to our courier partner and will get back to you on email ([email-masked]).           12:19 PM, 24th Feb                     deogie nocos                    can you confirm when they will deliver?           12:20 PM, 24th Feb                   Prince                   I can't give the proper date but as we just now forwarded your updated contact number to our courier team and will get back to you asap on email.           12:22 PM, 24th Feb                     deogie nocos                    hello?           12:25 PM, 24th Feb                   Prince                   Is there anything else i can help you with?           12:25 PM, 24th Feb                     deogie nocos                    okay?           12:26 PM, 24th Feb                     deogie nocos                    thank you      
      12:26 PM, 24th Feb                   Prince                   We sincerely apologize for any inconvenience caused. Please be assured we'll get back to asap.           12:27 PM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147981