Subject: Ticket Assigned - Conversation with soheb / C&C follow up
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 08:26:24 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with soheb / C&C follow up soheb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  soheb Bot:  Hi Soheb ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6276363097 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966580770911 Bot:  Please wait while we transfer you to an agent Agent:  Hi Soheb, Thank you for contacting us. I'm Ahmed . I will be happy to help you . Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Soheb ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6276363097 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:12 PM, 24th Feb                     soheb                    I ordered two pants on 22 feb 2021           12:13 PM, 24th Feb                     soheb                    its a click and collect order           12:13 PM, 24th Feb                     soheb                    I haven't received any confirmation yet to pick up the order           12:14 PM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:14 PM, 24th Feb                   Prince                   Please do let us know the order number?           12:14 PM, 24th Feb                     soheb                    I ordered two pants on 22 feb 2021           12:14 PM, 24th Feb                     soheb                    wait           12:15 PM, 24th Feb                     soheb                    6276363097           12:15 PM, 24th Feb                     soheb                    its a click and collect order           12:15 PM, 24th Feb                     soheb                    I haven't received any confirmation yet to pick up the order           12:15 PM, 24th Feb                   Prince                   Kindly allow us a moment to check.           12:15 PM, 24th Feb                     soheb                    ok           12:15 PM, 24th Feb                   Prince                   We see that you have placed your order on 22 Feb, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days.   You’ll receive an SMS and an email when your order is ready for collection.           12:17 PM, 24th Feb                     soheb                    when will that be           12:18 PM, 24th Feb                     soheb                    Its a click and collect order not home delivery           12:18 PM, 24th Feb                   Prince                   You’ll receive an SMS and an email when your order is ready for collection.           12:19 PM, 24th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:23 PM, 24th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:26 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147967